Frequently Asked Questions
Everything you need to know about Bernstein's premium home collections.
What is the average delivery time for furniture items?
Standard shipping for in-stock furniture typically takes 7-14 business days. Custom or made-to-order pieces may require 4-8 weeks for delivery depending on the artisan's lead time.
Do you offer white-glove delivery services?
Yes, Bernstein offers premium white-glove delivery for an additional fee. This includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most items within 30 days of delivery, provided they are in original condition and packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Sustainability is a core value at Bernstein. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also view live updates by logging into your Bernstein account dashboard.