Returns & Exchanges
At Bernstein, we want you to be completely satisfied with your home furnishings. If a piece doesn't perfectly fit your space, we offer a 30-day return policy for items in their original condition and packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization.
Prepare the Package
Carefully disassemble your furniture if necessary and pack it in the original shipping boxes to ensure the item remains protected during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a curbside pickup for larger items.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing